**Refund and Cancellation Policy for Patnahost Website Development Services**
**Effective Date: [March 2024]**
At **Patnahost**, we strive to provide high-quality website development services that meet our clients’ expectations. If you are not satisfied with our services, we aim to resolve any issues promptly. Please read our refund and cancellation policy carefully to understand your rights and obligations.
### 1. **Cancellation Policy**
– **Client-Initiated Cancellation**:
– You may cancel your website development project at any time by providing written notice to **Patnahost**.
– If cancellation occurs after work has started, you will be responsible for paying for the work completed up to the point of cancellation, including any non-refundable deposit (if applicable).
– Any cancellation request made after the final delivery or completion of the project will not be eligible for a refund.
– **Patnahost-Initiated Cancellation**:
– Patnahost reserves the right to cancel the project if the Client fails to provide necessary information, approvals, or payments as required in the agreement.
– In such cases, you will be responsible for any completed work, and any outstanding balances will be due immediately.
### 2. **Refund Policy**
– **Refund Eligibility**:
– Refunds may be issued only under the following circumstances:
– If no work has been started or if you cancel before any development work begins, you are eligible for a full refund of any advance payments made.
– If you cancel after work has started, refunds will be issued for the unused portion of the payment, if applicable. Refunds will be calculated based on the work completed and the time spent on the project.
– In cases of technical errors or issues that cannot be resolved, a partial or full refund may be considered based on the extent of the issue.
– **Non-Refundable Services**:
– Deposits for custom work, design, or any other services rendered are typically non-refundable once work has started.
– If you have purchased third-party software, themes, or other licensed services through us, these payments are non-refundable as we do not have control over third-party vendor refund policies.
– **Requesting a Refund**:
– Refund requests must be made in writing within [Insert Time Period, e.g., 14 days] after the cancellation of services or the final delivery date of the project.
– To request a refund, please contact us at [Insert Email Address] with your project details and the reason for the refund request. We will assess the situation and provide a response within [30 Day].
### 3. **Late Payments and Delays**
– **Client Delays**: If the Client delays providing necessary content, approvals, or feedback, project timelines may be extended, and additional charges may apply. However, no refunds will be provided due to delays caused by the Client.
– **Patnahost Delays**: If **Patnahost** is responsible for delays in project completion beyond the agreed-upon timeline, we will work with the Client to resolve the issue. In such cases, partial refunds or additional work may be offered as a goodwill gesture, but this will be assessed on a case-by-case basis.
### 4. **Scope of Work Modifications**
– If you wish to make changes to the scope of work after the project has started, additional charges may apply. These changes should be communicated in writing and agreed upon by both parties. Adjustments will be reflected in an updated project agreement and timeline.
### 5. **Refund Processing**
– **Refund Timeline**: If a refund is approved, it will be processed within [Insert Time Period, e.g., 10-14 business days], and the amount will be credited to the original payment method.
– **Transaction Fees**: Any transaction fees or third-party charges (such as payment processor fees) are non-refundable and will be deducted from the refunded amount.
### 6. **Exceptions**
– No refunds will be issued after the final delivery of the project, and any dissatisfaction after the completion of work must be addressed within the warranty period, if applicable.
– Once the website has been launched and the Client has approved the final version, no further refunds will be provided unless specified otherwise in the agreement.
### 7. **Dispute Resolution**
In case of any disputes or disagreements related to the refund or cancellation process, both parties agree to attempt resolution through negotiation. If the dispute cannot be resolved amicably, it may be taken to mediation or arbitration, as outlined in the project contract.
### 8. **Contact Us**
If you have any questions or concerns regarding our Refund and Cancellation Policy, please feel free to contact us at:
– **Email:** [Patnahost.in2gmail.com]– **Phone:** [7909069279]– **Address:** [Nitish Foundation, manda road, Samasa 1, Bihar 851128
]
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By engaging in our services, you agree to the terms outlined in this Refund and Cancellation Policy. This policy ensures transparency in our transactions and helps maintain a positive and professional relationship with our clients.
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*Note: This Refund and Cancellation Policy should be tailored to the specific needs and legal requirements of your business. Please consider consulting with a legal professional to ensure compliance with local regulations.*
